Shipping Policy
Shipping & Delivery Policy
Thank you for choosing 3DMakerpro. Below you will find the complete details regarding our order processing times, shipping rates, warehouse logistics, and tracking instructions.
*Important Tax Notice: Please note that each country has different rules regarding import duties and taxes. Customers often pay no tax. See details below. For more information, please contact us via email at: service@3dmakerpro.com.
*If you would like to check if there is an extra freight charge for your order, the shipping cost will be calculated and displayed on the checkout page before you complete your payment.
1. Order Processing Time
After payment is confirmed, orders are typically processed within 1 to 2 business days (excluding weekends and statutory holidays). A shipping confirmation email containing your tracking information will be sent to you as soon as your order has been dispatched.
Note: The shipping timescales below do not apply to pre-order products. Pre-orders will be shipped based on the schedule stated on the product page.
2. Shipping Rates & Delivery Estimates
| Destination (Ship To) | Ship From | Estimated Delivery Time | Shipping Fees |
|---|---|---|---|
| United States, Canada | US / CN Warehouse | • Local: 3–5 business days • CN: 7–14 business days |
• Order $0 – $150.00 USD: $6.99 USD • Order > $150.00 USD: FREE |
|
European Countries: Andorra, Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland |
DE / CN Warehouse | • Local: 3–7 business days • CN: 5–14 business days |
• Order €0 – €140.00 EUR: €10.99 EUR • Order > €140.00 EUR: FREE |
| United Kingdom | DE / CN Warehouse | • Local: 3–7 business days • CN: 5–14 business days |
• Order £0.00 – £120.00 GBP: £9.99 GBP • Order > £120.00 GBP: FREE |
| Japan, Malaysia, Singapore, Taiwan, Thailand, South Korea | JP / CN Warehouse | • DHL: 3–7 business days • Other carriers: 10–15 business days |
• Order $0 – $150.00 USD: $9.99 USD • Order > $150.00 USD: FREE |
| Hong Kong SAR, Macao SAR | CN Warehouse | 3–7 business days | • Order $0 – $150.00 USD: $9.99 USD • Order > $150.00 USD: FREE |
| Australia | AU / CN Warehouse | • Local: 5–7 business days • CN: 5–14 business days |
• Order 0 – 250.00 AUD: 20.00 AUD • Order > 250.00 AUD: FREE |
| New Zealand | AU / CN Warehouse | • Local: 5–7 business days • CN: 5–14 business days |
• Order 0 – 250.00 NZD: 20.00 NZD • Order > 250.00 NZD: FREE |
*Other countries and regions not listed above may take longer to deliver, and additional shipping fees may be required at checkout.
3. Remote Area Shipping Fee
Please note that orders delivered to remote or rural locations may take longer to arrive and additional shipping surcharges may be required. If the logistics system detects that your delivery address is in a designated remote area, our team may reach out to you via email regarding the additional shipping balance.
4. Warehouses
We dispatch your order from the nearest warehouse with available stock by default. If the item you purchased is temporarily out of stock locally, we may dispatch it from an alternate warehouse to ensure the fastest possible delivery.
5. P.O. Box Restrictions
Please note that a P.O. Box is generally not accepted as a valid shipping address by express couriers. If you mistakenly entered a P.O. Box at checkout, you will receive an email from our team requesting an updated physical street address.
6. Order Tracking
You can track your package directly via the official logistics carrier websites below:
- DHL: https://www.dhl.com/en.html
- FedEx: https://www.fedex.com/en-us/home.html
- SF Express: https://www.sf-express.com/
- All Carrier Tracking (Universal): https://www.17track.net/en
For refund, return, and replacement inquiries, please refer to our Return Policy for details.
If you have any further questions, feel free to contact us at service@3dmakerpro.com.
